HOW LONG WILL IT TAKE FOR MY ORDER TO SHIP?
Orders typically take up to 24 hours to process into our system.
Orders are processed and shipped Monday through Thursday. If you place an order Thursday – Sunday, we’ll process it and ship it out to you on the following Monday/Tuesday.
Orders placed after 11:30pm PST on Thursday will ship the following Monday/Tuesday. If additional options are added, such as serrations or colored handles, this will add an additional day to process your order.
Once your order has left the factory as a shipment, an order tracking email will be sent with a tracking number to the email address you provided with your order. (*Estimated time for delivery varies depending on the service selected and location.)
NOTE: PLEASE REVIEW ALL OF YOUR ADDRESS AND ORDER DETAILS CAREFULLY. WE ARE UNABLE TO MAKE ANY CHANGES TO YOUR ORDER ONCE IT IS PLACED INCLUDING COMBINING MULTIPLE ORDERS. We do not refund shipping charges for multiple orders.
We offer UPS Shipping for knives within the continental US only at this time. US mail is offered for small parts only. UPS does not ship to PO Boxes.
**We will not process a refund or issue a replacement on any shipment that has not reached its destination via tracking updates.
- Please Note: We DO NOT SHIP TO HOTELS OR FREIGHT FORWARDERS.
- Your order will most likely ship the same day of purchase (excluding Thursdays-Sundays). If your order has special requests such as Serrations, a Drill & Tap, etc, there may be a small delay in shipment.
- Membership orders may take a day or two to process while we gather your documents.
- The FREE SHIPPING option will be shipped the most economical way, insured, at the time of purchase. This is usually done with First Class Mail and may take 5-7 business days for delivery.
- VERY IMPORTANT- Orders placed after 11:30am PST will be processed the following business day. Our business is open Mon thru Thursday. Orders placed on Thursday will be shipped the following Monday. Please take this into account when choosing expedited shipping.
- We accept FPO/APO addresses.
- We do not ship to freight forwarders. If you ship to freight forwarder you assume all responsibility for lost or stolen packages. If your order is flagged as a freight forwarding address it will be cancelled and refunded.
- We do not ship to PO Boxes at this time.
- We ship 2nd Day delivery orders via UPS. However, UPS does not deliver on weekends. If you choose 2nd Day delivery on a Thursday, your order will arrive the following week, not over the weekend.
INTERNATIONAL SHIPPING OPTIONS
At this time we are not currently shipping to locations outside of the US, including US territories such as Puerto Rico, the U.S. Virgin Islands, American Samoa, etc. Any Free Shipping promotions we may offer apply to shipping within the continental US only.
You are responsible for assuring that the product can be lawfully imported to the destination country.
The purchaser is responsible for any and all additional fees, duties, taxes, associated with orders shipped outside of the USA. Additional charges for customs clearance are the recipient’s responsibility. We have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country. When customs clearance procedures are required, it may create delays beyond the original delivery estimates.
We will not process a refund or replacement on any international shipment that does not reach its destination whether being held by customs, lost, seized or damaged.