Shipping Information
- Orders are typically processed within 48 hours of placement, Monday through Thursday.
- Orders placed before
10:00 AM PST may be processed the same day, but same-day processing and shipping cannot be guaranteed.
- Orders placed after
10:00 AM PST on Thursday will ship the following
Monday/Tuesday.
- Custom options (e.g., serrations, colored handles) add an extra processing day.
- Christmas Hours:
- Closed from
December 24th to January 6th.
- Orders placed after
December 23rd will ship starting the week of January 6th.
Note: We do not process or ship orders on Fridays, Saturdays, or Sundays.
Order Processing & Shipping Time
- Orders typically take up to
48 hours to process.
- Orders placed after
10:00 AM PST on Thursday will ship the following
Monday/Tuesday.
- Tracking information will be emailed once your order ships.
Domestic Shipping
- Address Accuracy: Verify all details carefully before placing your order. We cannot modify orders once submitted.
- Shipping Carriers:
- US Mail and
limited UPS Shipping (for continental US only).
- No shipping to PO Boxes, hotels, or freight forwarders.
- Free shipping, when offered, uses the most economical insured method (usually First Class Mail, taking 7+ business days).
- Orders with customizations (e.g., serrations, drill & tap) may experience minor delays.
- Cutoff Times:
- Orders placed after
11:30 AM PST will process the next business day.
- Orders placed on Thursday ship the following Monday.
Membership Orders: May require an additional 1–2 days for document preparation.
- Expedited Shipping:
- 2nd Day delivery is via UPS but excludes weekend delivery.
- Orders placed on Thursday using 2nd Day delivery will arrive the following week.
Important: We will not refund or replace shipments marked as delivered by the carrier.
International Shipping
At this time, we do not ship to locations outside the US, including US territories (e.g., Puerto Rico, US Virgin Islands).
- Customs & Duties:
- Buyers are responsible for all fees, duties, and taxes.
- Customs delays may occur, and additional charges are the buyer's responsibility.
- We do not refund or replace international shipments that fail to reach their destination (e.g., held by customs, lost, seized, or damaged).
-
Freight Forwarding Addresses:
We reserve the right to refuse, cancel, or hold any order shipping to a known freight forwarding company, package forwarding service, mail forwarding facility, export agent, or similar third-party forwarding address.
Orders shipped to freight forwarding addresses are placed entirely at the customer’s sole risk. If a freight forwarding address is used and the order is processed and shipped, once the package has been marked as delivered by the carrier to the address provided at checkout, we are not responsible for loss, theft, damage, misdelivery, delays, missing contents, customs issues, or any other issues that occur after delivery. Orders shipped to freight forwarding addresses are not eligible for refunds, replacements, reshipment, insurance claims, chargeback exceptions, or credits under any circumstances.
Final Reminders
- Shop early to ensure delivery by Christmas!
- Orders flagged for freight forwarding will be canceled and refunded.
- FPO/APO addresses are accepted.
Thank you for your understanding and cooperation!
