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Holiday Service Turnaround Notice

Knives received shortly before or during the holiday season may take longer than our usual eight-week service turnaround. Service knives are processed and shipped through the same department as customer orders, and the influx of holiday orders will affect service turnaround times. We will also be closed Thanksgiving week and the week between Christmas and New Year’s so our employees can spend time with their families.

We appreciate your patience and will notify you when your knife is ready.

Service Eligibility

  • Service Refusal: We reserve the right to refuse service to anyone.
  • Non-Serviceable Knives:
    • Knives customized or altered outside our factory, including custom handles.
    • Knives not manufactured by Emerson Knives, Inc.
    • Emerson collaborations (e.g., Emerson Kershaw, Benchmade, Protech, Multitasker).

Our Guarantee

Thank you for choosing Emerson Knives. We use advanced design, premium materials, and expert craftsmanship to ensure your knife provides long-lasting performance.

Your Emerson knife is guaranteed against defects in materials and workmanship and comes with a limited lifetime warranty.

Warranty Exclusions:

  • Abuse beyond normal wear and tear.
  • Use exceeding the intended parameters of a folding knife.
  • Customizations, repairs, or modifications performed outside of Emerson Knives, Inc.

We retain sole discretion to determine whether a knife will be repaired or replaced. Replacement parts may be substituted with new or updated components as needed.

Warranty Coverage

  • Who Is Covered: The original owner.
  • What Is Covered: Defective knives, as determined by Emerson Knives.
  • What Is Included: Parts replacement and labor at no charge.

Not Covered:

  • Normal wear and tear.
  • Resharpening.
  • Damage caused by neglect, misuse, or failure to perform maintenance.
  • Shipping costs for returned knives.

Return Process

To request warranty service:

  1. Ship the knife prepaid and insured.
  2. Include a detailed description of the issue.
  3. Emerson Knives will assess and repair or replace the knife at our discretion.

Important Notes

  • Limited Edition & Special Runs: We do not stock parts for certain limited editions. Email us for clarification before sending your knife for service.
  • Compliance Responsibility: Knife owners must comply with all federal, state, and local laws regarding the purchase, carry, use, and resale of Emerson Knives products. We are not responsible for legal violations.
  • Misuse & Injuries: Any use beyond cutting is considered misuse and voids the warranty. Emerson Knives is not liable for injuries caused by misuse or abuse.
  • Policy Updates: We reserve the right to modify shipping terms, product specifications, materials, or discontinue products without notice.

Thank you for trusting Emerson Knives. For questions about your specific knife, please email us before sending it for service.

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